IESE BUSINESS SCHOOLCAMACOES
Piyush Gupta: “We Do Real Things for Real People”
It’s “a sorry state of affairs” when people prefer going to the dentist to going to a bank, says Piyush Gupta. Since becoming CEO of DBS, a leading financial services group in Southeast Asia, Gupta has transformed operations to make banking a joyful experience for customers. In this interview with IESE Dean Franz Heukamp, he shares his leadership lessons for tackling the challenges of the next decade, from digitization to rising nationalism.